Frequently Asked Questions
Find the Answers Here
What are your Delivery Options?
Ground Shipping is available if you live in the following states: AL, CT, DE, FL, GA, IA, IL, IN, KY, MA, MD, ME, MN, MO, MS, NC, NH,
NJ, NY, OH, PA, RI, SC, TN, VA, VT, WI, WV: $15
(up to 20 lbs.)
2 Day Air Shipping Flat Rate applies to all states not listed under ground shipping: $25
(up to 20 lbs.)
(*2 day maximum delivery days shipping is required to maintain freshness and quality of product)
NOTE: CUPCAKE ORDERS SHIPPING TO ANY LOCATION OUTSIDE OF THE COLUMBUS, OHIO AREA WILL BE PACKAGED AS INDIVIDUAL CUPCAKES IN SPECIAL CONTAINERS.
Shipping information will be provided to you via email once your order has shipped. Please allow 5-7 Business Days for orders to be completed.
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Local Delivery
Flat Rate Delivery - $15
(Columbus, Ohio, and surrounding areas - 15-mile radius of 43026)
Chansweets will contact you to set up delivery time and location.
Local Pick Up
No Charge
Hilliard Police Station
Safe Exchange Zone (Front Lot)
5171 Northwest Parkway
Hilliard, Ohio 43026
Chansweets will contact you to schedule your pick up day and time. Please allow 5-7 Business Days for orders to be completed.
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Additional Pop-Up Pick Up locations around Columbus and surrounding areas may be available soon.
How do I keep my purchases fresh?
Sweet Potato Cupcakes
If you are not consuming product immediately - PLEASE REFRIGERATE NO LATER THAN 3 HOURS AFTER YOU RECEIVE PRODUCT.
Keep in airtight packaging or container up to 5 days. You can refrigerate, however, no refrigeration is required.
(Can also be frozen immediately*)
The Spundt Cake (tm)
If you are not consuming product immediately - PLEASE REFRIGERATE NO LATER THAN 2 HOURS AFTER YOU RECEIVE PRODUCT.
Keep Refrigerated up to 4 days.
(Can also be frozen immediately*)
Sweet Potato Pie
If you are not consuming pie immediately - PLEASE REFRIGERATE NO LATER THAN 1 HOUR AFTER YOU RECEIVE PRODUCT.
Keep refrigerated up to 3 days.
(Can also be frozen immediately*)
*How to Freeze Sweet Potato Pie, Cupcakes or The Spundt Cake (tm)
While you can freeze our products for up to three months, keep in mind that the texture may change slightly. Wrap products securely in a few layers of plastic wrap, then wrap again in aluminum foil or place in an airtight freezer container. To thaw, place in the refrigerator overnight or thaw at room temperature.
*How to Reheat Frozen Sweet Potato Pie
If reheating directly from the freezer, place the frozen pie on a baking sheet and heat at 300° for 40-50 minutes. If your pie has a prebaked crust, keep the pie loosely covered with foil covered until the last 10 minutes. If your sweet potato pie has thawed in the refrigerator, place the chilled pie on the baking sheet and bake at 300° for less time, for about 30 minutes, again keeping the edges of the crust covered. Insert the tip of a knife into the center of the pie to see if the pie has warmed up.
Are you a Home Bakery?
Yes! We are a Home Bakery, HOWEVER, please be assured, that as a Licensed and Insured home bakery in the State of Ohio, we follow the same (if not more rigorous) health and sanitization standards as Ohio's commercial bakeries. When fulfilling orders our work area is dedicated solely to baking and packaging in a smoke free and pet free home and we follow strict manufacturing sanitizing processes to ensure our products are safe and meet the highest standards.
Do you make any vegan items?
So sorry, we do not offer any vegan items at this time.
What is your Return Policy?
We do not offer refunds or cancellations after payment has been received.
We are not responsible for delays, including those due to inclement weather or incorrect/invalid email addresses or phone numbers.
Due to the perishable nature of our product, we cannot accept returns or exchanges.
If you are at all unsatisfied with your purchase, please contact us within 24 hours of when you received your product via email at info@chansweets.com and we will do our very best to address and provide a solution to your concern. After 24 hours have passed from the time you received your product, your order will no longer be eligible for refund.